Day 19 — Getting Feedback on our Prototype

Today we had our first user test of the week with a middle schooler and mom. We got some amazing feedback — equally promising and critical.

💡Learnings:

Here’s what we learned.

Learning #1 — “Learning” is boring

Within each lesson, we give the user the option to “Learn” (mix of videos, reading, etc.) or “Play” (activities).

Right away, I noticed that the “Learn” option in our app wasn’t being selected. When I asked why, I was told “because play sounded more fun…learn is boring” OK, got it. It’s a subtle change that I think will make all the difference.

Adjusting to feedback

Learning #2 — Our animated hook might be too childish

I added in this story-based choose-your-own adventure intro hoping it would be an engaging way to kick-off training. Both users liked the video, however, I heard that it might be better for younger kids. Something to keep a lookout for in future interviews.

Using story and animated characters as our hook

Learning #3 — Kids want to hear from other kids

Showing videos of real kids was super well-received— seeing real kids is cool, and seeing real kids thrive is even cooler. It gives hope.

One potential application we discussed is at the hospital after a diagnosis. As I learned, being in the hospital as a kid is “confusing and I didn’t know what was going on.”

How might we ease the fears of kids and families after diagnosis?

Letting Kids be the Teachers

Learning #4 — Kids also want to be heard by other kids

I also heard from both users that the opportunity to share learnings with other kids and parents would be really cool.

Learning from people like you is really cool, but getting the opportunity to become the teacher and help others is awesome.

How might we empower kids to share their journeys?

Learning #5 — Kids want the opportunity to dream

When I’m reading a book that has people that get picked to be a princess and go to a castle, I know I could never travel through time carrying these massive things (medical supplies).

This one shook me. All kids should be able to dream without worry.

How might we help kids pursue their own epic adventures?

🤔 Additional Ideas:

  1. Kids can jot down ideas they learn after each lesson to save for a rainy day (e.g., ideas for what to do when you’re sad)
  2. In-app resource toolkit (e.g., dealing with hard days, negative emotions, ideas for fun, etc.)
  3. “Pay it forward” videos where kids become the stars of their own show
  4. If for younger kids, add a “Read out loud” button for younger kids

Next Steps

Finding teens to test has proven a bit harder than expected. We’ll keep pushing to get feedback and continue to make improvements.

Until tomorrow.

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